Support

How can we help?

Email support@highlie.com and a real person will get back to you, usually within a day or two. Reports of abuse are looked at within a day.

Groups and issues

How do I start a group?

Tap your group’s name at the top of the home screen, then New group. Name your newsletter, choose when it goes out and pick a look.

How do I invite people?

On the home screen, tap Invite to share a link. Anyone who opens it and signs in joins the group. Links expire after 14 days.

When does an issue go out?

On the group’s schedule: weekly, every two weeks, monthly, or on custom days, at the hour you picked, in the group’s time zone. Everything shared before then goes out together. If nobody shared anything, no empty issue is sent.

Can people see my update before the issue goes out?

No. Until it goes out, only you can see it, and you can still edit or delete it.

Can I change the schedule or look?

Yes. Open Group settings. Changes apply to everyone in the group.

Notifications

I’m not getting notified about new issues

Check that notifications for Highlie are on in your phone’s Settings → Notifications → Highlie. Then open the app once so it can register your phone.

People and safety

How do I report a story or comment?

Tap ••• next to the person’s name on the story or comment, choose a reason and send. We review reports within a day.

How do I block someone?

Tap ••• on one of their stories or comments and choose Block. You won’t see their stories or comments any more, and they aren’t told. Unblock them under Account → Blocked.

How do I leave a group, or remove someone?

Open Group settings and scroll to People. Anyone can leave; the group’s owner can remove people. Anything that person had shared for the next issue is deleted.

Your account

How do I delete my account?

Open Account (tap your name in the group menu), then Delete account. If you signed in with Apple, you’ll confirm with Apple once more. This deletes your profile, your unpublished updates, comments, reactions and photos, and removes you from every group. Stories already published stay in past issues as “Former member”, without your photos. The privacy policy has the details.

Can I get a copy of my data?

Yes. Email support@highlie.com from the address on your account and we’ll send it within 30 days.